Please carefully read and review the following design terms and policies:
Our business hours are Monday – Friday, 10am to 4pm CST, except all holidays and unless otherwise notified. We will respond to inquiries and requests during these times. If you require emergency service outside of regular business hours, you will be billed $60/hr.
PAYMENT FOR SERVICES
A non-refundable 50% deposit is required to begin your website design process. You will not be placed on our schedule until this deposit is paid in full. The final payment is due before your design is implemented. Design projects under $100 must be paid for in full before starting the design process. We accept all major credit cards, debit Cards, and E-Checks through PayPal. You do not need a PayPal account to checkout.
PROJECT SCHEDULING & WAITING LIST
Once we receive your deposit, we will then add you to the project schedule waiting list. Once your design date has arrived, the process will then take up to 4 weeks to complete. In the event you decide to cancel, Diva Designz does not issue refunds. Unfortunately you will loose your deposit and/or full payment.
Once the production of your design begins, you should check your email frequently, as we will be sending mock-ups for review . The sooner you are able to critique, the sooner we can continue with your design. It is important that we keep open projects on track and progressing at a reasonable speed so that other clients who are patiently waiting can be attended to as quickly as possible.
Failure to communicate in a timely manner (within 3 business days) may result in your project being pushed to the end of the design queue. If you are not responsive to emails and /or invoices, your project will be replaced with another project and we will have to fit your project in when we can, which will lengthen your project time immensely.
Additionally, if we have not heard from you within 15 consecutive days, your project will be considered abandoned and cancelled without notice. Work on your project will not continue and your payment will not be refunded. We consider our time to be valuable and it is important that our schedule continue to meet the needs of ourselves as well as our clients. We do not re-book clients who have previously abandoned their project.
Before we can begin work , we must have all required elements of the project in hand. This includes:
- Photos – Must be web or print ready as they relate to your project. Web ready 72 dpi. Print ready 300 dpi.
- Logos – Need to be in vector or high resolution format. 300 dpi.
- Copy – Copy for each page, layout, or product must be in final proof read format.
- Color Choices
- Contact Information
You must provide us with all site text in a final proofread form. While we may catch random spelling errors it is your responsibility to write, edit and approve your copy prior to the layout of your site.
All photos must be in web or print ready format as they relate to your project. Additional fees will be charged for any photo editing including; retouching, color correction, cropping, brightening, sharpening and all other forms of cleaning up your images. We will resize photos as necessary to implement them into the design of your project.
By submitting payment, you agree to allow Diva Designz access to any necessary accounts for the purpose of installation and updates. Please know that we value your privacy and will never share your information with anyone or use your information for any purpose other than completing your project.
Once your design has been installed, a link will be placed on your site establishing design and development credit. Removal or modification of credit is prohibited. If you would like the credit to be removed, a $350 fee will be charged.
We reserve the right to use your design and any graphics created for your design in our portfolio as a representation of past work experience.
ACCEPTANCE OF TERMS
By submitting payment to Diva Designz, you are agreeing to these terms. Terms and conditions may be revised at any time without notice.